White label, grey label or turnkey
These three words are used almost interchangeably in this industry and they do not mean the same thing. The difference decides how much you control, how much you pay every month, and whether your brokerage looks like a business or looks like somebody else's product with your logo on it. This page defines them plainly and sets out what to ask before you sign anything.
3 models to tell apart1 week to a branded environment0 engineers you need to hire
The three models
A grey label is the lightest arrangement. You are effectively a partner operating under somebody else's licence and platform, usually with limited branding and limited control over pricing and instruments. It is cheap to start and hard to build a durable business on, because almost nothing about the operation is actually yours.
A white label means the platform runs under your brand. What varies enormously between vendors is how deep the branding goes and how much of the stack you control. At one end it is a reskinned login page over a shared system. At the other, your brand is applied through the entire build and you have your own infrastructure.
A turnkey package usually bundles the platform with liquidity, payments and services so a founder can launch from one contract. That convenience is real, and the thing to check is what you are locked into and what it costs once the introductory period ends.
- Grey label
Operate under another firm's licence and platform. Fast and cheap, with little control and little that belongs to you.
- White label
Your brand on the platform. The depth of that branding and how much infrastructure is genuinely yours varies enormously between vendors.
- Turnkey
Platform plus liquidity, payments and services from one supplier. Convenient, and worth reading closely for lock in.
The One-Database Question
There is one question worth asking every vendor, and the answer tells you most of what you need to know. Do all your brokers share one database, or does each get their own? We call it the One-Database Question, and we recommend asking it before price ever comes up.
In a shared system, every broker is a row in somebody else's tables, separated by an identifier in a column. It works, and it is cheaper to run, and it means your book and another broker's book live in the same place separated only by application logic being correct on every single query.
The alternative is a separate deployment and a separate database per brokerage. There is no shared tenant table, so there is no query that could return another broker's data, correct or otherwise. For a business that is going to be supervised and audited, that distinction is worth understanding before you sign rather than afterwards.
Where the costs actually sit
Setup fees get quoted and compared. They are rarely the number that matters. The monthly platform fee, per account charges, market data, payment processing and the cost of anything the base package leaves out will dominate your first year.
The other cost is the one nobody quotes. If the platform is a fork of a shared codebase, every fix and every new feature has to be applied to your instance separately, and in practice that means waiting. Running every broker on one well tested codebase means improvements reach you automatically rather than when someone gets to your fork.
Ask what happens when you want to leave, too. Whether your client data and configuration come with you is a question with very different answers depending on which of the three models you signed up for.
What a new broker actually needs on day one
Reduced to essentials: a trading terminal clients will use on a phone, a CRM your staff can run, deposits and withdrawals with approval queues, identity verification gating withdrawals, an introducing broker structure with commission reporting, and an audit trail over every sensitive action.
On the client side that means real instrument modelling across forex, metals, oil, indices, crypto and stocks, proper charting, full order types and a genuine margin engine. On the staff side it means a leads pipeline, client profiles, call logging, document review and role based access rather than one shared admin login.
Anything a vendor offers beyond that is worth having. Anything missing from it is something you will be building or buying separately in month two, which is exactly the surprise a turnkey package is supposed to prevent.
Common questions
- How does this compare to an MT5 white label?
- An MT5 white label licences MetaQuotes' terminal under your brand, and you still assemble a CRM, a client portal and payments around it, usually from separate vendors. Pelris is not an MT5 reseller: the terminal, CRM, portal and back office are one product from one vendor, so nothing needs stitching together or reconciling. If your clients specifically demand MT5, an MT5 white label is the honest answer. If what they need is a clean branded platform with the whole operation behind it, this is the simpler route, and the CRM includes a MetaTrader statement importer for migrating existing clients across.
- Is white label cheaper than building?
- Substantially, and the comparison is not close. Building a terminal, a CRM, a payments layer and a mobile app is a multi year engineering programme before you have taken a single client, and the result needs maintaining forever afterwards.
- Do we get our own database?
- Yes. Every broker runs on a separate deployment with a separate database. There is no shared tenant table, so there is no path by which one broker's data could be read from another.
- How deep does the branding go?
- Logo, accent colour, typography, favicon and app icons flow through the client terminal, the staff CRM and every transactional email your clients receive. There is no vendor watermark, no powered by footer and no shared support domain.
- Can we change instruments and leverage ourselves?
- Instruments, spreads, leverage, account types and document requirements are configuration rather than code, so they are adjusted to suit your licence and your market without a development cycle.
- What is not included?
- We build the software. Licensing and payment provider contracts are yours to arrange, and we work alongside the specialists you appoint for each. Liquidity you can bring yourself, or we will introduce you to a provider and you contract with them directly. Production grade licensed market data is available as a managed add on and is billed separately.
Keep reading
See the difference rather than take our word for it
Book a demo and put the platform side by side with the white labels you are comparing it against.