A multi-level IB module and the back office behind a brokerage

The client profile pulls trading accounts, balances, deposits and withdrawals, open and closed positions, uploaded documents, call history and every note any colleague has left into a single view.

Calls are logged against the client, so the next agent picks up where the last one left off. Documents are reviewed in place, and the review status gates withdrawals.

Deposits through the online checkout credit as soon as they are paid, and bank wires and other methods wait for your team's approval, because crediting an unconfirmed transfer can lose you money.

Withdrawals go through instantly or pass an approval queue, as you choose, and identity verification gates them. Checking identity at withdrawal keeps sign-up quick, and no money can leave to an unverified account.

Each sees and can do only what the job requires, so a sales agent cannot reach a withdrawal queue and a retention agent cannot alter commission structures. Most disputes that end up needing investigation start with someone having access they never needed.

Every sensitive action is written to an audit trail with the actor, the target and the timestamp. That covers approvals, account changes, document decisions and anything else that touches a client record. Most often you need it to explain an ordinary action nobody can reconstruct six weeks later.

You set a base rate and, where you want them, separate rates per instrument category, so metals or indices can pay differently from forex. A partner can sit under another partner, and a trade then pays up to five levels: the direct partner at their own rate and each partner above them at that partner's own override rate. Override rates start at zero, so nothing is paid upstream until you set it, and the rate used is recorded with every payment, so changing a rate never rewrites last month's figures.

In most of the world outside Europe and North America, introducing brokers bring in a large share of clients, and paying them correctly takes a lot of work. Multi tier structures, per partner commission rules and the reporting needed to settle them are part of the CRM, so nobody keeps a spreadsheet by hand.

A spreadsheet has to get this sum right every month. Take one illustrative partner: an IB whose directly referred clients traded 120 lots in a month at a commission of $7 per lot, and who also introduced a sub partner whose own clients traded 200 lots, on which the senior partner earns a $2 per lot override. That month settles as 120 times $7 plus 200 times $2, which is $840 plus $400, so $1,240, while the sub partner separately earns their own rate on their own 200 lots. Now multiply by thirty partners, three tiers and clients who switch partners mid month, and hand reconciliation stops being realistic. The CRM computes this ledger per partner per period and settles it to the partner wallet with the trail attached.

Partners can see their own performance without seeing anything else, which removes the monthly cycle of partners emailing to ask how much they are owed and someone in operations reconciling it manually.